Cybersecurity incident information
On November 3, 2026, EducationPlannerBC identified a cybersecurity incident affecting its application system. EducationPlannerBC responded immediately to contain the incident and secure its systems, including taking its website and application services offline.
Applicant information
EducationPlannerBC can confirm that an unauthorized actor gained access to a limited amount of applicant data including applicant names, contact details and gender. No social insurance numbers, banking information, or financial information were accessed.
Restoring services
EducationPlannerBC is working to restore services as quickly and safely as possible. It recognizes that being offline may cause concern for applicants with upcoming program deadlines and is working closely with its post-secondary institutional partners to minimize impacts on applicants. EducationPlannerBC is working to ensure a smooth application process once its systems are back online, including providing a Q&A and post-secondary institutional-specific incident related contact information on its website.
Notifications and security
Out of an abundance of caution, EducationPlannerBC will be notifying individuals whose information may have been affected. EducationPlannerBC is working to prepare the required materials to issue those notifications as soon as possible.
EducationPlannerBC remains committed to maintaining the privacy and security of its applicant records and is working closely with technical and cybersecurity experts to review security measures to further protect its systems and prevent future incidents.